Uptown Imports absolutely went above and beyond with their service. In addition to taking a look at my car, they looked into a replacement grill at local salvage yards (even though they don't do body work!), and checked in on their warehouse to get me quotas on snow tires (all in a 24-hour period!)
February 10, 2016
Incredible service! This team knows how to get the job done well and keep customers happy. I am so happy I found them - will absolutely be back!!
June 3, 2016
This was my first visit with my 2007 Saab. The customer service was very friendly. They were They were excellent in giving me an estimated time frame of servicing my vehicle. Dave was detailed and communicated well with any updates of my vehicles with repairs and gave suggestions rather than stating that I need to fix it. I will be getting a 2010 Volvo in the next couple weeks, this is where I will come when I need service. Good impressions made good experiences.
May 26, 2016
I've had my oil changed there for a decent price. The people are friendly and kind about cars. I went in to inquire about installing an aux in port on my stereo. While they don't really do that kind of work, John steered me towards getting a bluetooth audio adapter instead, saving me over $100. He found his favorite model on ebay and printed it out for me to buy. I ended up going with a different model, but these guys are really good.
March 14, 2015
Great service, good followup, and even provided a ride to/from my downtown office!
February 17, 2016
Would highly recommend Uptown Imports. I brought my car in and it was fixed the next day. They did a thorough job of diagnosing my car's issues and communicated those to me. After my car was fixed I had an issue with my passenger side window and door lock. I knew the work they did was relatively close to the door. I let them know about the issues and they offered to take a look at my car as a follow up without charging me. They diagnosed the problem (which was caused by my car being up there in age and not their fault), but it sounds like it was an easy/inexpensive solution because they fixed the issues without charging me again. My windows are actually working better than when I originally brought my car in. I am new-ish to the Uptown area and have been looking for a garage that I feel comfortable with that has fair pricing and I've found it. I will be going back to them for sure.
January 11, 2015
I am alway's impressed with the staff/employees at Uptown Imports. Dave is my fave! Although he has had to give me bad news every now and again, he is always super helpful in explaining things to me, he calls me to confirm and make sure they are doing exactly what I agree on, with no surprises. Dave has a calm demeanor and is always genuine and sincere. I also received a letter in the mail (from the owner) offering me a free oil change! (which is not cheap with an Audi) There really were no strings attached. Just a "Thank You" for being a customer. Who does that? Thanks for all you do! I would highly suggest taking your vehicle to Uptown Imports.
January 21, 2016
Great service experience and very competitive pricing.
May 21, 2016
“Very Seldom in this dot com / multiple choice world are our expectations exceeded. Their entire operation is very sensitive. They got it done.”
January 12, 2016
Excellent customer service. Fair prices and a through diagnosis of our 2009 MINI Cooper S. Uptown Imports will be the ONLY place we take our MINI for any future service.
May 25, 2016