TAKE A LOOK...

    at what some of our 16,873satisfied clients have to say in their own words about their Uptown Imports experience. Comments like these are priceless! We couldn't pay an ad agency enough money to come up with genuine, heartfelt remarks such as these and...

Some Of Them Could Even Be Your Friends And Neighbors!

Testimonials By Make

Volkwagen    Honda    Volvo    BMW    Nissan    Suburu    Toyota    Merkur    Mazda    Audi    Hyundai

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"Thank you for all the great work you have done on my car. Each time I have brought it in you have been very accommodating, thorough and efficient. I feel the price is reasonable and the follow up care is unparalled. I wish I could find people like you in Edmonton! It is so nice to find a mechanic you can have complete trust in! You guys went above and beyond the call of duty. Me and my Jetta appreciate it. Thanks."

Elisabeth S. - Edmonton, Alberta   Volkswagen

"After you couldn't fix it the first time you waived the labor to install another part I needed. You were very accommodating showing me what you did and gave me a loaner in the meantime. You guys did your best to save me money and make me happy. I wish all mechanics tried as hard as you do!"

Robert V. - Minneapolis, MN  Volkswagen

"Outstanding people and service. Customer satisfaction and quality work are high priorities. Customers are treated with respect and honesty. You've earned my trust by treating me fairly and doing more than the minimum you often do more than what is expected. Excellent follow up, I like the newsletter it has useful info and offers."

Lori L. - St. Louis Park, MN   Honda

"Honest, straightforward, no bull. When explaining required service, you took me into the shop and actually showed me the problem under my truck. It made more sense when I could see what was going on."

Montgomery C. - Chaska, MN    Nissan

"Done on time at the price quoted. You give me advance warning on maintenance needs and tell me what repairs are important to do now and what can wait."

Heidi Z. - Minneapolis, MN   Honda

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"Good honest folks with exceptional haircuts. I've been happy with all my interactions. You do what needs to be done and tell me of all my options. You don't push stuff either."

Dave G. - Minneapolis, MN   BMW

"You're both knowledgeable and honest about the condition of my car. I appreciate the fact that after identifying maintenance work required, you helped me prioritize the work that was most urgent."

Erik H. - Minneapolis, MN   BMW

"They are there for you giving suggestions on towing, rental, etc. I've dealt with dealerships and other service technicians and there is a nice old-fashioned feeling of neighborhood service. If you work with them, they'll work for you. When I first bought my second Honda Civic, it wouldn't always start. I had taken it to another service technician who thought it was a simple repair. That didn't work so I called John at Uptown Imports who found a problem with the fuel injectors. I've remained faithful to Uptown Imports ever since. If my car isn't working I try to describe it to the best of my ability. I feel that the staff at Uptown Imports listen to me and together we work out the problems. With that in mind, I feel I can trust the staff to do the best they know how. I could never again go to a place that didn't offer a 50 point check most of the problems seem to be found at that time. That gives me piece of mind."

Melissa M. - Minneapolis, MN   Honda

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"Honest, low key and comprehensive. You keep me up to date on what is going on during the repair process. The first time I brought my car in, it had numerous repairs that were needed. You guys were helpful in helping me prioritize them, honest and low pressure about what could wait. It's why I brought the car back for the rest of the repairs."

Elissa A. - Minneapolis, MN   Honda

"I have been extremely impressed with the quality of service that I've received. Now, I will only take my car to Uptown Imports for any kind of work on my car. Instead of just replacing my brake caliper with a new one, you were able to fix my old brake caliper and save me a lot of money. Uptown Imports is the first and only auto garage that I trust."

Travis G. - Minneapolis, MN   Honda

"I trust them like a patient trusts a doctor. Together my two Volkswagens have a quarter million miles, Uptown Imports keeps them running."

Claus P. MD - Golden Valley, MN   Volkswagen

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"My overall feeling about Uptown Imports is that John, James and the rest of the guys really do care. They understand that their customers may be skeptical of mechanics. They are honest and want to do the best job they possibly can. We bought our car used a month prior to having our CV boots rip and had to replace both our front axles. John and James explained exactly why and took us under the car to help us better understand. They had troubles so they kept the car over the weekend and gave us a car to borrow and had the car ready as soon as possible. The most important thing is that we now have someone we can trust to bring our car to."

Kristen F. & Matt P. - Minneapolis, MN   Subaru

"Just a note to say thanks for the work you did on my car - it's doing wonderfully and I made it back to Milwaukee safely. It's a relief to say the least. Anyhow, if I should happen to be in Minneapolis when my car needs work, I know where to take it. Thanks again."

Lisa B. - Milwaukee, WI   BMW

"You offer equitable service at a reasonable price taking in to account the financial limits of the customer. Two and half years ago I had an auto accident. The VW garage wanted $4,000 dollars to “rebuild” the car. After some initial work done elsewhere, you completed the repairs for $2,200 less than the VW dealer wanted. My limited income means you offer ways to repair my car without an outlay beyond my means. That means I can continue to enjoy auto ownership which I could not do otherwise."

James M. - Minneapolis, MN   Volkswagen

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"I like your low key, competent approach."

Scott R. - Minneapolis, MN   Volvo

"I feel comfortable in bringing my car to this shop, as I know they will not overcharge me. Being a woman, most other places I have taken my care increased their prices unnecessarily simply because of my lack of knowledge of my vehicle. John and his crew have the honesty that a shop should have. It doesn't matter who works on my car, I have extreme confidence that the work will be done as needed. They do work as a team. I was very surprised and delighted when I brought my car in for engine problems, not only did he fix the problem, but also fixed the handle on my door, free of charge. Another time the mechanics had a difficult time locating the problem with my car, they pursued it relentlessly until it was solved without extra charges. I live on a small farm in Wisconsin and put lots of miles on my truck. This puts a toll on it. It's reassuring to know that John and his crew know how important it is for me to drive a safe vehicle. John and his crew have never let me down when ever I needed service. They have been thorough and most importantly for me, very timely in completing service. My hat's off to this wonderful crew that has small town values in the big city. Thank You!"

Catherine N. - River Falls, WI   Toyota

"Knowledge of import car repairs. I had problems with a repair that I had done at another shop; John was helpful in helping me figure out the problem. Repairs to my vehicle were diagnosed first and other problems were explained as they related to the overall function of my vehicle."

Kenneth J. - Minneapolis, MN   Nissan

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"You called me back the next day to see how everything was and that I was satisfied. The care and attention you gave to the problem and would not allow anything to go overlooked. I get a great sense of commitment to your profession and dedication to customer service from my experiences with you."

Paul P. - Minneapolis, MN   Volkswagen

"Very good. Despite enormous difficulty, James and John kept me informed of all changes along the way. It was helpful to have the car on the hoist to see the CV problems and to examine fluid related problems. It was useful to be in the garage and talk to the tech, to see exactly what was going on. Overall, good communication along the way."

Evan R. - Minneapolis, MN   Volvo

"Uptown Imports has highly experienced and knowledgeable mechanics that provide effective and efficient vehicle repairs at a fair price. My car was getting very poor gas mileage and was noisy and had a pulsing idle - I thought the head gasket was toast. Uptown Imports had the proper equipment to quickly diagnose a loose pipe and replaced the PC valve. The engine runs perfect now and the cost was minimal. I really value the proactive inspections that Uptown Imports provides. You take care of small problems now so that major problems are minimized. Uptown Imports really cares about keeping my car healthy, kind of like a doctor!"

David C. - Edina, MN   Merkur

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"Efficient, knowledgeable, courteous, cost effective, and trustworthy - plus the work performed was in a timely manner. I priced necessary work with a dealer before coming to Uptown Imports the first time, they saved me some money and I got the job done promptly. To date, all work performed has held up without unnecessary re-do's. I am very satisfied with your service. The things I like them most are the Car Care Club membership which has saved me money. Your honest and thorough explanations of all other work required and completed is helpful."

Nelson M. - Taylors Falls, MN   Volvo

"Meticulous work, thorough. If not perfectly fixed Uptown Imports will rectify it quickly. I liked getting my car all smooth running like a Hum V and reading about the Dixie Chicks in the waiting room. Other garages couldn't fix my gas line/rough running problem. Uptown Imports stared courageously in to the problem with unblinking eyes and made my Honda run smooth."

Nick H. - Minneapolis, MN   Honda

"You're honest and fun. When I had trouble with my anti-lock brake system, we at first thought the parts alone would be $2000. But you guys found parts that I could actually afford and the repairs wound up being about half of what I had thought they would be. I feel like I have a trustworthy place to take my car both for regular maintenance as well as crisis repairs. It's also great to get regular reminders about your suggested work. I feel like you're paying attention."

Colin S. - Minneapolis, MN   Honda

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"Good service and Down to earth people. Fast and reliable service, I'm always satisfied. The Car Care Club card services more than pay for the membership - great value."

Robert W. - Minneapolis, MN   Mazda

"Very good - I know when I bring my car in that honest, knowledgeable techs will be working on it. The recommended repair will be necessary, legitimate ones and my questions that I have will be answered fully and honestly. My 10 year old car has never had a major unexpected problem. I credit John and Uptown Imports for this because they look for small problems before they become major ones and recommend the necessary preventative maintenance to keep my car running well. The Car Care Club card is great - it allows me to save money while taking care of my car!"

Jeff C. - Minneapolis, MN   Honda

"Good - Honest and Reliable. They will recommend what needs to be done for the long term health of your car, but will not recommend unnecessary repairs. Car X tried telling me that I needed a new axle for about $600 with everything they recommended. I called John, he said I would not need a new axle, the car has been fine and I saved a lot of money. John and the other guys always explain the problems with my car and why it needs the repair. They show you the old part and what was wrong with it! It's nice to have a mechanic you can trust."

Beth P. - Minneapolis, MN   Honda

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"I feel that it's a very professional operation, and I trust that I'm getting a good price and that no repairs are being done unnecessarily. My car needed quite a few things repaired and with the sub zero temperatures, I needed it repaired right away. Uptown Imports got my car in the next day, called me with the diagnosis and fixed it so it was ready that evening. John went out of his way not only to get my car in ASAP and repair it, but also washed my car while it was there, fixed my door that hadn't shut in years and lent me a battery. These extra repairs weren't required but I really appreciated it."

Kara M. - Minneapolis, MN   Honda

"Very friendly service, they are willing to explain problems, parts and services intelligently to someone who may not know much about cars. Respectful and high-tech. I had a wiring problem which had not been fully fixed by another repair shop “Burnsville VW”, and not only did everything get fixed for good, but John explained the problems to me in a way that made sense to me so I wasn't left in the dark. Now I have confidence in a car that I was worried was a lemon (to the point that I was paranoid at the slightest problem), after a full diagnostic was done (using a computer hook-up) I feel good about my used car finally."

Nicholas D. - Minneapolis, MN   Volkswagen

"It is very gratifying to find mechanics who know what they're doing. After having my Subaru in and out of the dealership for approximately 2 weeks and looking forward to a West coast vacation within a week, you guys had my car fixed 100% and on the road on time. Because of the time frame involved, you gave my car priority, you also fixed a couple of other items that most certainly would have caused great problems during the 5,308 miles that my wife and I drove."

Lyle B. - Minneapolis, MN   Subaru

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"Wonderful - surprisingly warm and comfortable with the vibe. The shop took the time to put dye in my oil to determine where the leak was. It ended up being something previously undetected by another shop and saved a lot of unnecessary work (and money).

1) thoughtful problem solving.

2) input regarding other repairs & maintenance.

3) great explanation of problems & detailed report of work done.

4) patience with phone calls back and forth - you were very pleasant even in 104 degree heat!"

Allison B. - Minneapolis, MN   Toyota

"The service is friendly and very thorough. I got in to a nice warm car too, thanks!"

Ellen F. - Minneapolis, MN   Mazda

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"Consistent quality diagnosis and repair. They stand behind and warranty all work, no matter what. Recently I had Uptown Imports replace my front struts on my Audi. Twice we received faulty parts from the manufacturer. Both times Uptown Imports warranteed the product and the labor. They didn't stop until it was done right and worked much better than the original. I like the peace of mind of knowing that my repairs are done right. And I have confidence in the fact that if there is a problem, I can go to Uptown Imports and get a honest and accurate diagnosis the first time."

Bill C. - Mine, MN   Audi ,  Nissan

"Trust in the work and in guidance regarding repair decisions. In Sept. my car was totaled during my negotiations with the insurance company Uptown Imports provided immediate and detailed record of the condition and care of my car which really helped me get a good and fair settlement. Uptown Imports had better records than I did and responded quickly. I like your honesty - which is incredibly important to a used car owner. I need to know if it's worth it to do a repair if it must be done. All work done at Uptown Imports has been perfect."

Kelli K. - Minneapolis, MN   Volkswagen

"Honest, straight forward and direct. They are willing to be fair and accountable for their work efforts. Good communication through a very complex difficult issue of diagnosing a warning light indicator, which required a wide variety of tests. In fact there is an honest and fair approach to car repair. They are auto technicians you can trust."

Paul T. - Apple Valley, MN   Audi

"You were thorough and care about your customers time problems. You provided polite and good service. You stayed with problem until it was resolved and kept costs low."

Colleen B. - Minneapolis, MN   Mazda

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"Very good service, fixed it right the first time!"

Terry K. - Minneapolis, MN   Volvo

"Very helpful, informative and friendly. I had a 30,000 mile check on my Honda CRV it covered all check items and replacements and were competitively priced. Everything was well explained and I was called after service to assure my satisfaction. Good job guys!"

Jean N. - Minneapolis, MN   Honda

"I've always been told to get a family mechanic much as you would a family doctor or dentist. You're they guys! I know I'm getting a fair shake for my money and not unnecessary repairs or services."

Darrell K. - Minneapolis, MN   Honda

"Here's what I know about cars:

1. I have a good one - a Toyota
2. My technical knowledge is limited but my people knowledge can be trusted
3. John Shanderuk knows - really knows- cars and I trust him to do the best work on my car and do well by me, his customer.

Here's what I know about the shop:

1. I had a medical appointment on a day that my car needed repairs and John loaned me his personal vehicle.
2. 3 months after a tune-up, the belts needed tightening the work was done at no extra charge with no questions asked (or excuses offered)."

Deborah L. - Minneapolis, MN   Toyota

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"Great personal service. People who listen to my perceived “problem” of the vehicle and answer my questions in a layman's way so that I actually understand what is/was wrong. I remember flipping gingerly through Rolling Stone, I waited patiently as John and James took apart, analyzed and reassembled my rear windshield wiper blade motor. All of this was done without an appointment, on a “very busy” shop day.” I liked the very detailed, computerized print-out listing work completed and work recommended in the future (funds permitting). Again, I like the personal service and sense of patience the shop gives off."

Tessa G. - Minneapolis, MN   Volvo

"Very thorough job. You have a real concern about good service. You inspected my car thoroughly explained the items needed and told me the most cost effective way to make the repairs. You also explain things that are recommended repairs for the future. My car was also cleaner when I picked it up than when I dropped it off!"

Margaret H. - Minneapolis, MN   Acura

"Excellent service and expertise, you definitely get your money's worth. You worked Christmas eve to repair our SAAB so we could leave town. You went above and beyond the call of duty Thanks John. We appreciate the fact that you keep good records of our cars concerns & potential problems. This helps us plan long term maintenance and long term Car Health."

Allie R. & Jeff F. - Minneapolis, MN   Volvo , Volkswagen , SAAB

"I received your follow-up letter and wanted to say that I have never receive such

courteous, efficient service on my car before. In addition when we were in your service office to pick up my Jetta, you were so sweet to my kids and so polite me. If this is how you treat all your customers, it's easy to see why you're so busy. You'll be glad to know our car runs like lightning again, and I think you did a fantastic job."

Maria P. - Shakopee, MN   Volkswagen

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"I am very happy with Uptown Imports because, you give excellent service have kept my 85' Toyota Corolla performing well. You are honest, you treat your customers in a professional manner. You follow-up with inquiries concerning previous repairs and you remind your customers when maintenance is due. Truthfully I have never had a bad experience with Uptown Imports. I am always happy when I pickup my car because I know my car has been fixed by qualified personnel and the cost is fair. With each oil service you perform a safety check and spot potential problems and give recommendations so I can have appropriate repairs done before my car “breaks down” on the road."

Sandra S. - Minneapolis, MN   Toyota

"I appreciate the way they work with you to really address the problem at hand and not try to “rook” you into fixing a lot of other unrelated things. I suspected I had clutch problems and rather than automatically replace it and charge me a lot. They talked to me about what else could be causing the problem."

Brian L. - Minneapolis, MN   Volkswagen

"Honest with integrity. They are concerned with what will happen with the car after it leaves the shop. Also concerned with what will be the best value for me - the customer. You called me with an assessment of all things wrong. Then you left it up to me to decide what to work on. It showed me how thorough you were and how focused you were focused on the source of the problem; not just the symptoms. You're always thinking of the best way to service me, not to scam me out of $$. The mechanic showed me the bad parts after the car was fixed: this helped teach me about my car. I was treated with respect and honesty. No one thought less of me because I'm not mechanically trained or educated."

Christine L. - Minneapolis, MN   Mazda

"Wonderful very relaxed and personal. I enjoy coming into the shop not only to get great service on my vehicle but also for the special interest in my satisfaction. Every interaction I have had with Uptown Imports has been beyond great. I have appreciated fast service and personal attention."

Cindy S. - Minneapolis, MN   BMW , Volvo , Hyundai

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"I was treated fairly and all work was explained to me explicitly. When my transmission needed to be rebuilt they explained to me in great detail they explained to me in great detail all aspects of the work being performed and they tracked me down for follow-up!!

Benefit #1; my car likes them!!

Benefit #2; I like them!!"

Lisa M. - Mounds View, MN   Volkswagen

"Thanks for all the great work you did on our car. It runs beautifully. And your service was great. You were really thorough and helpful and I appreciated your follow-up letter. It's great to have a shop close to home that we can trust. We used to take our cars to Elk River for everything, thanks again."

Allison B. - Minneapolis, MN   Toyota

"I just wanted to thank you guys for fixing up my car when I was stranded. You were helpful, accommodating, understanding and all sorts of other good things. It was also nice to know I wasn't crazy thinking there was something wrong with the car."

Alison B. - Chicago, IL   Volvo

"TRUST!! I've recommended Uptown Imports to friends and co-workers. John is concerned with customer service - how you feel when you leave - before this shop I tried at least five-six others. No comparison on price or service! GREAT ETHICS!! Explanations without condescension, if you want the info. These guys show you how it works and what needs to be done."

Rebecca B. - Minneapolis, MN   Toyota , Volvo

"Six months ago I made a mistake of purchasing a car from hell, but fortunately I found the Import car repair shop from heaven - Uptown Imports. If you want mechanics who know their business well and are truly dedicated to their customers, go to Uptown Imports."

Andrea J. - Bloomington, MN   SAAB

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"After five and a half years of maintenance on two vehicles, we have been happy with the overall collective experience. We will continue to rely on Uptown Imports. They have kept our vehicles in good shape and have extended their lives."

Allen K. MD - Minneapolis, MN   Nissan , Toyota

"Very good - all work done to my satisfaction."

Ollie M. - Minneapolis, MN   Alfa Romeo

"This company was highly endorsed by a colleague who had experienced several positive results by trusting his car to the people at Uptown Imports. As a newcomer to the Twin Cities and to the types of extreme weather it can present in the winters, I greatly appreciated the tips and maintenance they provided before my first winter here. They were crucial in the performance I enjoyed from my car on each day of the winter no matter how cold it got. The people at Uptown Imports take a lot of pride in what they do and it shows in my cars performance."

Jack S. - Minneapolis, MN   Toyota

"Thanks for taking such good care of my car! James I really admire your patience and coolness. Derek you are an awesome mechanic, Thank You! Namond, you are my hero, thanks for washing my car - nice touch!"

Julie H. - Minneapolis, MN   Volkswagen

"I want to let you know how wonderful your employees are. This morning a bearded gentleman who was headed to work stopped to help me get my car out of the ice. Even though this good deed made him late to work, he did it with a positive attitude and made my day!!"

Alexis D. - Minneapolis, MN   Toyota

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"During the winter of 2000, my fiancee and I were down Henn Ave and our heater suddenly stopped. That was the year we moved here and did not know any reliable auto shops. We called the dealership and they couldn't get us in for a couple of months! By then it would be spring! We were looking through the Yellow Pages and saw and ad for Uptown Imports. I called them and they had me bring in my Jetta the next day. We were very surprised and shocked at the service we received. They were actually nice to us! They explained everything in detail and had our heater working in no time. Apparently the manual had some wrong parts listed and the crew went out of there way to find a correct listing. That was all it took. John knows what he's talking about when it comes to cars and does a great job explaining things. We even bought our second car a Jeep Cherokee in for maintenance work."

Nik P. , Liegh A. - Brooklyn Center, MN  Volkswagen

"It feels like you are listened to and dealt with as an individual, not just as someone with a car that's not working. John has made the whole staff customer service orientated, which is a very refreshing change from the attitude at most shops. Also, the mechanics are very knowledgeable and competent, so you don't wonder if they actually know what they are doing. For all these reasons I highly recommend Uptown Imports!"

Louis S. - Minneapolis, MN Volvo

"James - You are the Bomb! You went totally out of your way to make sure my car-and me-were taken care of:

-Good catch on the window replacement at no cost to me!

-Outstanding customer service to get me & my car to a dealership the same day!

-Very kind & out of your way to drive me downtown & back to work.

And all of this in under an hour!

(Plus thanks for taking my panic call the night before to schedule the deal in the first place...)"

Julie H. - Minneapolis, MN