“Very Seldom in this dot com / multiple choice world are our expectations exceeded. Their entire operation is very sensitive. They got it done.”
"“TRUST! I've recommended Uptown Imports to my friends & coworkers. They are concerned with customer service. GREAT ETHICS!” "
I've had my oil changed there for a decent price. The people are friendly and kind about cars. I went in to inquire about installing an aux in port on my stereo. While they don't really do that kind of work, John steered me towards getting a bluetooth audio adapter instead, saving me over $100. He found his favorite model on ebay and printed it out for me to buy. I ended up going with a different model, but these guys are really good.
Uptown Imports absolutely went above and beyond with their service. In addition to taking a look at my car, they looked into a replacement grill at local salvage yards (even though they don't do body work!), and checked in on their warehouse to get me quotas on snow tires (all in a 24-hour period!)
Great service, good followup, and even provided a ride to/from my downtown office!
I am alway's impressed with the staff/employees at Uptown Imports. Dave is my fave! Although he has had to give me bad news every now and again, he is always super helpful in explaining things to me, he calls me to confirm and make sure they are doing exactly what I agree on, with no surprises. Dave has a calm demeanor and is always genuine and sincere. I also received a letter in the mail (from the owner) offering me a free oil change! (which is not cheap with an Audi) There really were no strings attached. Just a "Thank You" for being a customer. Who does that? Thanks for all you do! I would highly suggest taking your vehicle to Uptown Imports.
This was my first visit with my 2007 Saab. The customer service was very friendly. They were They were excellent in giving me an estimated time frame of servicing my vehicle. Dave was detailed and communicated well with any updates of my vehicles with repairs and gave suggestions rather than stating that I need to fix it. I will be getting a 2010 Volvo in the next couple weeks, this is where I will come when I need service. Good impressions made good experiences.
Excellent customer service from both John and Andi!!