A great experience! A expeditious diagnosis and repair. Great people to work with. I've found my go-to shop for my SAAB from now on....
First time visit for something very minor on my 2011 Audi a6. I was very impressed by the service I received, especially for such a minor repair. Their focus on small details makes all the difference. I can't give them 5 stars yet until I have a real repair experience to judge them by. I'll be going back when one comes up.
I stopped by to have my car looked at after noticing a piece of the underbelly was hanging down. Although they were unable to completely fix the car due to additional damage, they were able to quickly get me back on the road with a temporary fix for a price that was more-than-reasonable! I would definitely go back.
The business is top notch. The office area and the shop are very clean and welcoming. After the technician looks over your vehicle, he comes inside and asks you what you do or do not wish to have take place. So, you aren't hit with unexpected charges. The entire experience was great.
I have nothing but positive things to say about Uptown Imports. They have always been very detailed and open about repairs needing to be done on my vehicle, especially offering options to different price points. They have offered me a loaner vehicle when needed and have gone above in beyond with making sure myself and my vehicle are taken care of. I will continue to be their customer for life!
I was impressed with the Knowledge about My Vehicle the owner had. Also the shop itself was clean and organized and the employees wore uniforms so the whole situation was very professional. I brought in a Saab and was able to quickly fix and program the ignition components. I wouldn't hesitate to use their business in the future.
The place is so clean and friendly - I got 2 rear tires and alignment and it made a huge difference - they did a thorough inspection and let me know some things are a safety concern - I will def use them again
Incredible service. The staff was so friendly and helpful, and it was so easy to call them to ask for updates and ask questions. They were very knowledgeable and seemed genuinely excited to help me when I called, even when I had to call multiple times in a day. I got may car back exactly as I had hoped. I couldn't be happier with this amazing experience!
Excellent customer service, especially at an auto repair shop, can be difficult to come by. Fortunately, Uptown Imports works to anticipate their customers' needs from the very beginning of their customers' experience to the very end. Despite having to order parts directly from a MB dealership, Uptown Imports were still able to complete my services by the time they had quoted. I will be returning!
John and Dana were honest, kind, and knowledgeable. So glad I had my car towed here for repairs. John even took the time to explain everything in detail and helped me weigh my options, showing a lot more respect than most car shops I've brought my car to as a young woman. 5 stars!
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