I went in to get a door handle fixed. Derek knew exactly what he had to do found the problem almost immediately. He was able to fix my door handle with no problems. Everyone there was great and knowledgeable.
This was overall a great experience. They're knowledge, friendly, and have reasonable prices. They listen to your needs and make sure they're met. Also they advise you of other issues but don't try to upsell you. I'll be a return customer and would recommend them to anyone.
Stated with a little bit of misunderstanding but understood why the price did change. The repair was done on time by very professional technicians. They showed me the valve cover that was changed on my BMW. Will recommend Uptown Import to anyone looking for a great price and work done professionally on their vehicles. Could've giving them five stars but I just don't do...sorry Uptown Import.
The team are customer centered and very well trained. This is a large and well organized garage dedicated to imported vehicles so it is an affordable option vs going to the expensive dealer for maintenance. This was my first time and I was very pleased. I would have given 5 stars but I just got my car back and it smelled like the mechanic that test drove it.
Excellent customer service, more then 5 stars!
I just discovered Uptown Imports. If first impressions are crucial in any relationship this is a 4 star start. Courteous, competent from the start. My goal is to keep a 2004 Volvo with 167,000 miles in good running order. I believe these are the folks that will help me make that happen.
I brought my convertible in because my trunk hood didn’t close. Facility is very clean and people are very nice. Didn’t like that the charges per jobs are not broken down in material and labor. Found a $1000 error in first repair estimate handed to me. Ended up paying in total $990 but still 20% over 2nd estimate. The total included a $50.50 charge to replace a $4.00 brake lamp. which shouldn’t take longer then 10 minutes.
I've taken my Acura TL to these good folks a few times now, and they've taken good care of it.
No nonsense and always very easy to work with. I take my Toyota in for oil changes and they also take a detailed inspection of all systems, belts, filters, etc. If they come across an issue they do a great job communicating the scale of the problem and ways to fix. I trust the work they do because they will actually set aside the old parts and show you the damage on them when you pick your vehicle up.
I’m from out of town and was in need of same day assistance. They worked me in and fixed the problem. Dana was very pleasant and accommodating. Would use them again.
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