A message from the owner,
The place is so clean and friendly - I got 2 rear tires and alignment and it made a huge difference - they did a thorough inspection and let me know some things are a safety concern - I will def use them again
Incredible service. The staff was so friendly and helpful, and it was so easy to call them to ask for updates and ask questions. They were very knowledgeable and seemed genuinely excited to help me when I called, even when I had to call multiple times in a day. I got may car back exactly as I had hoped. I couldn't be happier with this amazing experience!
Excellent customer service, especially at an auto repair shop, can be difficult to come by. Fortunately, Uptown Imports works to anticipate their customers' needs from the very beginning of their customers' experience to the very end. Despite having to order parts directly from a MB dealership, Uptown Imports were still able to complete my services by the time they had quoted. I will be returning!
John and Dana were honest, kind, and knowledgeable. So glad I had my car towed here for repairs. John even took the time to explain everything in detail and helped me weigh my options, showing a lot more respect than most car shops I've brought my car to as a young woman. 5 stars!
Excellent service all around! Great atmosphere and great customer service!
Very clean shop and knowledgeable, They told me what was wrong what it would cost and fixed it in a timely manner! Only reason I wouldn’t go 5 stars is the pricing. I own a BMW so I know even simple things can be costly. The $150 diagnostics fee threw me off a bit. My total cost was $750 and $150 (20%) was just figuring out what was wrong. Most places I have been to won’t charge a diagnostics fee if they go forward with the fix. Seems like a lot of labor ($600 to change out $150 part). Maybe that is just owning a foreign car though! Overall very happy and will be back for my regular checkup!
Really exceptional service. So glad I discovered a great place to keep my old saab alive.
I went in to get a door handle fixed. Derek knew exactly what he had to do found the problem almost immediately. He was able to fix my door handle with no problems. Everyone there was great and knowledgeable.
This was overall a great experience. They're knowledge, friendly, and have reasonable prices. They listen to your needs and make sure they're met. Also they advise you of other issues but don't try to upsell you. I'll be a return customer and would recommend them to anyone.
Stated with a little bit of misunderstanding but understood why the price did change. The repair was done on time by very professional technicians. They showed me the valve cover that was changed on my BMW. Will recommend Uptown Import to anyone looking for a great price and work done professionally on their vehicles. Could've giving them five stars but I just don't do...sorry Uptown Import.
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