A message from the owner,
The team are customer centered and very well trained. This is a large and well organized garage dedicated to imported vehicles so it is an affordable option vs going to the expensive dealer for maintenance. This was my first time and I was very pleased. I would have given 5 stars but I just got my car back and it smelled like the mechanic that test drove it.
Excellent customer service, more then 5 stars!
I just discovered Uptown Imports. If first impressions are crucial in any relationship this is a 4 star start. Courteous, competent from the start. My goal is to keep a 2004 Volvo with 167,000 miles in good running order. I believe these are the folks that will help me make that happen.
I brought my convertible in because my trunk hood didn’t close. Facility is very clean and people are very nice. Didn’t like that the charges per jobs are not broken down in material and labor. Found a $1000 error in first repair estimate handed to me. Ended up paying in total $990 but still 20% over 2nd estimate. The total included a $50.50 charge to replace a $4.00 brake lamp. which shouldn’t take longer then 10 minutes.
I've taken my Acura TL to these good folks a few times now, and they've taken good care of it.
No nonsense and always very easy to work with. I take my Toyota in for oil changes and they also take a detailed inspection of all systems, belts, filters, etc. If they come across an issue they do a great job communicating the scale of the problem and ways to fix. I trust the work they do because they will actually set aside the old parts and show you the damage on them when you pick your vehicle up.
I’m from out of town and was in need of same day assistance. They worked me in and fixed the problem. Dana was very pleasant and accommodating. Would use them again.
My car seems to be running ok after the repairs, however a few things left me puzzled. I was told after the repairs were made that I would still need to go to dealership for computer updates (another fee). Had I known in advance, I probably would have gone to dealership in first place. Also within a day after repairs oil level light came on. Not sure if fluids were checked before releasing it to me. $2500 in repairs I would think things like this would be automatically checked. Other than the above mentioned items, not much else to say. However, a representative from the repair shop contacted me to resolve this issue. The problem was corrected at no additional charge and an apology for the inconvenience was given.
John has the latest tools to properly diagnose the problem quickly and then gets the job done fast for the best price!!
FANTASTIC service and prices! After years of being nervous about having Mercedes repairs done outside of the dealership, I finally found the place & people I can trust — and it’s right in the North Loop which makes life so much easier. John and Dana were wonderful to work with! My car handles better than when I bought it — I’ll definitely be back. Thanks guys! Michelle
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