Called with a strange problem for a 15 year old Audi (flooding under the seats). Uptown was already busy but agreed to take a look at the car for me and had an idea what the problem was. Kept me regularly updated on progress and gave a reasonable estimate up front of the cost. Finished in a timely manner, despite how busy they were, and were very up front and honest about the necessary repairs. Never tried to upsell me anything. Would absolutely recommend, had a terrific experience.
Owner John was pleasant, knowledgeable and helpful. He gave quotes upfront, and explained the necessary repairs in plain English for those of us who don't know cars. Waiting room and garage impeccably clean. Would take my car here again!
Extremely knowledgeable and thorough. Thanks for bringing my beloved XC70 back to life!
Went in for an oil change and an inspection on 8/28/17. Friendly service, got in right away, didn't try to push unnecessary work on me, just explained and showed small things that were wrong in full detail. Exactly what I was looking for.
Best Indy spot for BMW service!
From start to finish this was a very positive repair experience. The shop was clean and organized, Andi at the counter was very service-oriented and terrific to deal with, Enterprise provided the loaner from the site at a reduced rate and Uptown Imports handled those details as well, including extending the rental due to an overnight stay waiting for a part to arrive. The mechanic showed me the underside of the car where the problem was and told me what they did. He, also, was very professional and service-oriented. I really have no complaints! I felt well cared-for and received honest and fair treatment.
Friendly and competent, and the best part is the printout that they provide detailing what they've done and what else is recommended. I'll be a repeat customer with my Saab.
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