Uptown has done a great job servicing our 2002 X-5. It is 15 years old, but runs perfectly.
John and his entire team are competent, professional and overall terrific. The dealership and other highly respected independent shops wouldn't touch my tricky Audi diagnosis and repair (scary looking bits in the oil pan), but Uptown handled the challenge with patience and transparency. I couldn't be happier with the result.
They have done all of the service on my VW Jetta since I moved to the Twin Cities area. This week I took my car in for a routine oil change & questions about my windshield wipers/motor. They called later that afternoon with a few other cringeworthy concerns & a pretty high estimate. It was hard to decide what was / wasn’t worth it because I’m a full time student.. aka don’t much of an income. I decided to go through with most & the owner greeted me in the lobby, took me to the repair area and showed me everything. Old parts - new stuff added, what things should look like / what mine looked like etc. Best and most honest customer service I have ever received from an auto repair company.
John is a great mechanic and is great letting you know how everything is going. I will definitely return for future repairs.
This shop is outstanding. Professional, timely, and straight forward! I have been going to Uptown for 10 years (first at their south Minneapolis location) and the thing I appreciate most about them is their honesty. They always do a thorough job assessing the car, then give me the "must repair'" and the watch list items. They will take time to describe what they would do if it were their car and what will mechanically happen if this issue gets worse....allowing you to make an informed decision. Great shop!
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