The quality of work they have done on my car has been top notch, the prices always reasonable (I'd say mid-range), the interactions with Andi always professional and informative, and the best part: they'll text, email, or show you photos of what needs to be done on your car and why. And not just for the big jobs - they've showed me photos for every visit, and explained each time what I was looking at. It's amazing how something so simple can make you feel so much more at ease with the whole process.
Very professional, excellent attention to detail, superb customer service. You may think it's a bit expensive, but if you paid for an european car you knew ownership wasn't going to be cheap. All in all, best value for your dollar. They are my go-to shop whenever my Saab starts to behave funny.
Uptown has done a great job servicing our 2002 X-5. It is 15 years old, but runs perfectly.
John and his entire team are competent, professional and overall terrific. The dealership and other highly respected independent shops wouldn't touch my tricky Audi diagnosis and repair (scary looking bits in the oil pan), but Uptown handled the challenge with patience and transparency. I couldn't be happier with the result.
They have done all of the service on my VW Jetta since I moved to the Twin Cities area. This week I took my car in for a routine oil change & questions about my windshield wipers/motor. They called later that afternoon with a few other cringeworthy concerns & a pretty high estimate. It was hard to decide what was / wasn’t worth it because I’m a full time student.. aka don’t much of an income. I decided to go through with most & the owner greeted me in the lobby, took me to the repair area and showed me everything. Old parts - new stuff added, what things should look like / what mine looked like etc. Best and most honest customer service I have ever received from an auto repair company.
John is a great mechanic and is great letting you know how everything is going. I will definitely return for future repairs.
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